Accessibility
statement for https://highlocm.itsvc.co.uk/
This
accessibility statement applies to https://highlocm.itsvc.co.uk/.
We want
as many people as possible to be able to use this website. For example, that
means you should be able to:
We’ve
also made the website text as simple as possible to understand.
AbilityNet has advice on making your
device easier to use if you have a disability.
How
accessible this website is
We know
some parts of this website are not fully accessible:
Feedback
and contact information
If you
need information on this website in a different format like accessible PDF,
large print, easy read, audio recording or braille:
We’ll
consider your request and get back to you.
If you
cannot view the map on our ‘contact us’ page, email us communications@marstonholdings.co.uk for directions.
Reporting
accessibility problems with this website
We’re
always looking to improve the accessibility of this website. If you find any
problems not listed on this page or think we’re not meeting accessibility
requirements, contact:
Enforcement
procedure
The
Equality and Human Rights Commission (EHRC) is responsible for enforcing the
Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility
Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with
how we respond to your complaint, contact the Equality Advisory and Support Service
(EASS).
Technical
information about this website’s accessibility
The Highland Council is committed to making its website accessible, in
accordance with the Public Sector Bodies (Websites and Mobile Applications)
(No. 2) Accessibility Regulations 2018.
Compliance
status
This
website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due the
non-compliances listed below.
Non-accessible
content
The
content listed below is non-accessible for the following reasons.
Non-compliance
with the accessibility regulations
1.1.1 Non-Text Content
There are some personal data fields on the ‘Making a Representation’ screen
that do not read out the name of the field whilst using a screen reader (NVDA).
1.2.1 Audio-only and Video-only (Pre-recorded)
1.2.2 Captions (Pre-recorded)
1.2.3 Audio Description or Media Alternative (Pre-recorded)
Images and videos are uploaded onto the portal, as part of evidence of a
contravention. However, a user that relies on text-to-speech programs will not be
able to watch the video. As well - a user that cannot hear audio (if any are
present) will have difficulty. All videos, images, and audio must be made more
accessible via text alternatives.
1.4.3 Contrast
Buttons, such as the 'Pay PCN' buttons, and the red warning text 'No mapping
data available.' do not pass the contrast success criteria.
2.4.1 Bypass Blocks
Website requires a 'skip link' for users that rely on keyboard to skip content
such as headers and navigation links.
2.4.4 Link Purpose (In Context)
The final column that is to the right of 'Street' in the Pay PCN and Main
Display Pages is blank. This is problematic as a user that relies on screen
reader technology will not know what that column represents.
2.4.7 Focus Visible
the social media buttons in the website footer and the ‘Online Services’,
‘Contact Us’ and ‘News & Events’ buttons are not being highlighted to
indicate their focus when navigating using only the keyboard.
Within the 'Key Events' page, there is a table which
can't be focused via tabbing, or strict keyboard use.
3.3.1 Error Identification
There is no error message displayed following the non-upload of file
attachments when making a Representation, there is just a coloured border
around the Additional Information button.
4.1.1 Parsing
Within the 'Key Events' and 'View Map Location' pages there is a hidden ID
titled 'SelectedPCNReference' that is duplicated.
This can potentially break accessibility, as screen readers may skip labels,
tables etc due to duplicate IDs.
4.1.2 Name, Role, Value
Within the 'Images' page on the PayPCN screen, there
are two violations. Two listboxes do not have an
accessible name:
videoListView and listView.
We plan
to rectify all identified issues by 31st March 2021.
When we publish new content, we’ll make sure we continue to meet accessibility
standards.
Disproportionate
burden
Navigation and
accessing information
It’s not
always possible to change the device orientation from horizontal to vertical
without making it more difficult to view the content.
It’s not
possible for users to change text size without some of the content overlapping.
Interactive
tools and transactions
Some of
our interactive forms are difficult to navigate using a keyboard. For example,
because some form controls are missing a ‘label’ tag.
We intend
to have rectified this issue with our forms by March 31st 2021.
Content
that’s not within the scope of the accessibility regulations
PDFs and other
documents
The
accessibility regulations do not require us to fix PDFs or
other documents published before 23 September 2018 if they’re not essential to
providing our services.
Any new
PDFs or Word documents we publish will meet accessibility standards.
What
we’re doing to improve accessibility
We have
identified the areas of accessibility that need to be addressed in order to
meet the accessibility guidelines and we will endeavour to rectify all issues
by 31st March 2021.
Preparation
of this accessibility statement
This
statement was prepared on 14/08/2020.
It was
last reviewed on 14/08/2020.
This
website was last tested on 02/08/2020. The test was carried out by our testing
team.
We
completed a full test of every page using a web browser extension in Google
Chrome called ‘Accessibility Insights for Web’. We then manually check each
page against the WCAG 2.1 guidelines incorporating the NVDA screen reader
software.